*Note: The following article will be written as a rant. it is not meant to be malicious nor can it be considered libel or slander as these are true events that happened with evidence of emails and business transactions taking place.
It started in Sept 2007. I was looking for silk floral arrangements as I have 2 wedding receptions/ceremonies that are 4 months apart and in different continents (not because I can't afford real flowers as I have been accused of) and found this vendor with an ebay store. She had a beautiful package and I placed an order.
"Someone" from the company contacted me and was ever so sweet and explained that as these are custom orders, it would take 2 weeks to create and a week to get to me. Wonderful. 2 more weeks pass and I get another email claiming it will take another 2 weeks before shipping and if I wanted, she would willingly refund me.
Eventually 35 days from the date I paid, I notified the company that Paypal protects my order up to 45 days after purchase. I asked if the arrangements would be at my hands within a week. All communication stopped. Paypal then advised me to make a claim, as I would then have an additional 25 days of protection to get the product to me. I filed a claim on the 42nd day. I sent the corri design group an email stating that indeed I filed a claim, but if they sent the items to me, the claim would be dropped and it was only as a measure of extended protection.
I received an angry email that stated (and I quote) "You have already made up your mind. You are no longer worth our time. I feel that to be professional. Professionally budgeting our time for paying clients. You are not a paid client. You have requested a refund and initiated a claim so now you are at the mercy of how long Pay Pal will take to refund your money. It was already taken from our account. It is none of your business nor do I owe you an explanation as to why it took me a few days to respond." FANTASTIC CUSTOMER SERVICE and way to go with the willingness to provide a refund!
So the claim sat in Paypal's resolution centre for the full 25 days and not a peep from The Corri Design Group. I was awarded a refund, but holy crap it wasted 3 months of my wedding planning time.
I would also like to note that I was not the only unhappy customer. The account on ebay received MANY negative feedbacks and subsequently shut down. You can read it here and make your own judgment.
Of course when you google the company there will always be positive and negative reviews. I am personally glad that there are some happy brides out there that loved her service, but I did not have a good experience. This post is definitely not in favor for The Corri Design Group's services or professional opinion.
